Ecwon88 Privacy Policy — Our Commitment to Protecting Malaysian Players' Personal Data

1 Introduction & Scope of Privacy Policy

Ecwon88 ("we", "Platform") is a personal data controller as defined under the Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to protecting the privacy and data security of all members and users of the ecwon88 platform.

This Privacy Policy applies to all personal information collected, processed, stored, or used by ecwon88 in connection with our platform services — including Live Casino, slots, Sports Betting (Malaysian Super League football, EPL, badminton, e-sports), virtual sports, and all related support services. It also applies to data collected through ecwon88.best, our mobile application (where applicable), and all email or LiveChat communications between you and the ecwon88 support team.

By registering an ecwon88 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, you should not use the ecwon88 platform.

2 Personal Data We Collect

Ecwon88 collects your personal data from various sources in the course of providing platform services. Below is a summary of the data we collect:

2.1 Data You Provide Directly

• Registration information: Full name, mobile number, email address, date of birth, and Malaysian identity card number (MyKad) or passport.
• Financial account information: Bank account numbers, bank names, or eWallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) registered for deposit and withdrawal purposes.
• Identity verification documents (KYC): Copies of MyKad, passport, utility bills, or bank statements submitted for account verification purposes.
• Support communications: Records of LiveChat conversations, emails, and any information you share when dealing with the ecwon88 support team.

2.2 Automatically Collected Data

• Device & connection data: IP address, browser type, operating system, device model, and device identifier.
• Platform usage data: Pages visited, games played, session duration, click actions, and navigation patterns within the ecwon88 platform.
• Transaction data: A complete history of all deposits, withdrawals, bets, winnings, and losses in your ecwon88 account.
• Cookie data: Information collected through session cookies, preference cookies, and analytics cookies used on the ecwon88 platform.

Data Category	Example	How It Is Collected
Identity	Name, MyKad, date of birth	Registration form, KYC
Contact	Email, phone number	Registration form
Finance	Bank account number, eWallet	Payment form
Technical	IP address, device type	Collected automatically during use
Transactions	Deposit history, betting activity	Ecwon88 platform systems
Marketing	Communication preferences	Account settings & your preferences

3 Purposes of Data Collection & Processing

Ecwon88 uses your personal data for lawful and specific purposes. We will not process your data in any way that is inconsistent with the purposes set out below:

• Account management: Creating and maintaining your ecwon88 account, including the identity verification (KYC) process and account activity monitoring.
• Payment processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), as well as withdrawals of winnings to your bank account or eWallet.
• Gaming services provision: Allows you to access and play all games available on ecwon88, including Live Casino, slots, Sports Betting, and Virtual Sports.
• Customer support: Processing and responding to enquiries, complaints, and support requests submitted via LiveChat or email.
• Security & fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and violations of ecwon88's Terms & Conditions.
• Legal compliance: To fulfil ecwon88's legal obligations under applicable Malaysian law, including anti-money laundering (AML) requirements and PDPA 2010 compliance.
• Platform improvements: Analysing platform usage patterns to improve the user experience, identify and resolve technical issues, and develop new features.
• Marketing communications: Sending information about ecwon88 promotions, bonuses, and exclusive offers to members who have consented to receive such communications. You may unsubscribe from marketing communications at any time.

4 Lawful Basis for Personal Data Processing

Under Malaysia's PDPA 2010, ecwon88 processes your personal data on the following lawful bases:

• Consent: By registering an ecwon88 account and accepting this Privacy Policy, you consent to the processing of your data for the purpose of providing platform services and marketing communications (where you have opted in).
• Contract performance: Processing necessary to fulfil the agreement between ecwon88 and you — including payment processing, account management, and the provision of gaming services.
• Legitimate interests: Processing necessary for ecwon88's legitimate interests that do not override your fundamental rights — including fraud prevention, platform security, and internal business analytics.
• Legal obligation: Processing required to fulfil ecwon88's legal obligations under Malaysian law.

5 Personal Data Sharing & Disclosure

Ecwon88 does not sell, rent, or trade your personal data to third parties. However, in the course of operating the ecwon88 platform, we share your personal data with the following limited parties, and only to the extent necessary:

5.1 Trusted Service Providers

Ecwon88 works with trusted third-party service providers to help us operate the platform. These include payment processing providers (such as FPX operators and eWallet services), licensed casino game providers (Evolution Gaming, Pragmatic Play, Microgaming, Playtech, and others), and technology infrastructure service providers. All service providers are bound by strict data protection agreements and are only permitted to process your data for purposes we specify.

5.2 Legal Requirements

Ecwon88 may disclose your personal data to Malaysian government authorities or law enforcement bodies when required to do so by law or a valid court order. This includes compliance with AML (Anti-Money Laundering) requirements and financial reporting obligations prescribed under Malaysian law.

5.3 Legitimate Interest Protection

Ecwon88 may disclose personal data where necessary to protect the rights, property, or safety of ecwon88, its members, or the public — including sharing information with other companies and organisations for fraud prevention and credit risk reduction purposes.

6 Data Security — ecwon88's Protection Measures

Ecwon88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction:

• Transmission encryption: All data transmitted between your browser and ecwon88 servers is protected by industry-standard 256-bit TLS/SSL encryption.
• Storage encryption: Sensitive personal data stored in ecwon88's databases is encrypted using industry-standard encryption algorithms.
• Access controls: Internal access to members' personal data is restricted on a need-to-know basis. All staff access is logged and audited on a regular basis.
• Security monitoring: ecwon88 systems are monitored around the clock to detect suspicious activity, unauthorised access attempts, and cybersecurity threats.
• Regular security audits: ecwon88 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Staff training: All ecwon88 staff who handle personal data receive regular data protection training.

7 Personal Data Retention Period

Ecwon88 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. General data retention guidelines are as follows:

• Active account data: Retained for as long as your account remains active and you continue using ecwon88 services.
• Financial transaction data: Retained for a minimum of 7 years following the occurrence of a transaction, in accordance with Malaysian tax and anti-money laundering legal requirements.
• KYC records and identity verification: Retained for a minimum of 5 years after account closure or the end of the business relationship, in accordance with Malaysia's AML requirements.
• Communication log data: Customer support and LiveChat logs are retained for 2 years for reference and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent to marketing communications, after which it will be deleted within a reasonable timeframe.

When personal data is no longer needed and there is no legal obligation to retain it, ecwon88 will securely delete or anonymise the data using industry-approved methods.

8 Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by ecwon88:

9 Cookies & Tracking Technologies

Ecwon88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the ecwon88 website. The following are the types of cookies we use:

• Session Cookies: Required to allow you to log in and maintain your session on the ecwon88 platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Stores your settings and preferences, such as your preferred language and display settings, so that ecwon88 can deliver a more personalised experience on your next visit.
• Analytical cookies: Used to gather information on how users interact with the ecwon88 platform — including the most frequently visited pages, traffic sources, and platform technical performance. This data is collected in aggregate and does not personally identify you.
• Security cookies: Helps ecwon88 detect suspicious activity and protect the platform against unauthorised access and cyber attacks.

You can manage and delete cookies through your browser settings. Please note, however, that blocking certain cookies — particularly session cookies — may prevent you from using all features of the ecwon88 platform.

10 Anti-Money Laundering (AML) & KYC Verification

As a responsible financial platform, ecwon88 is subject to anti-money laundering (AML) and know-your-customer (KYC) requirements under Malaysian law. This means we are legally required to:

• Verifying your identity before processing withdrawals that exceed specified limits.
• Monitoring suspicious or unusual financial transactions in your account.
• Reporting suspicious financial activity to the relevant Malaysian authorities where required by law.
• Retaining transaction records and identity verification documents for the period prescribed under Malaysia's AML laws.

Data processing for AML and KYC purposes is a legal obligation for ecwon88 and is not based on your consent. This means ecwon88 is required to carry it out regardless of whether you agree. If you are unable or unwilling to complete the KYC process, we may not be able to provide you with all ecwon88 services.

11 Children's Privacy & Protection of Young Persons

The ecwon88 platform is exclusively for individuals who are 18 years and above. ecwon88 does not knowingly collect personal data from individuals under the age of 18. If we discover that personal data of a minor has been collected without our knowledge, we will promptly take the necessary steps to delete that data and close the account in question.

If you believe that someone under the age of 18 has registered an ecwon88 account using a false identity, please contact us immediately via support@ecwon88.best so that we can take the appropriate action.

12 Amendments to the Privacy Policy

Ecwon88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, platform services, or applicable laws in Malaysia. When we make material changes, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Notifying members of important changes via their registered email or in-platform announcements.
• In the case of highly material amendments that significantly affect your privacy rights, to seek your renewed consent where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about ecwon88's current privacy practices. Your continued use of the ecwon88 platform after any amendments are published will be deemed your acceptance of those changes.